Refund Policy

1. Our 60-Day Satisfaction Guarantee

At LogitechGStore, we stand behind the quality of our professional gaming mice, mechanical keyboards, and immersive headsets. If you are not completely satisfied with your purchase, we offer a 60-day return window from the date you receive your order. This gives you ample time to ensure your new gear meets your performance standards.

2. Eligibility for Returns

To qualify for a refund under our policy, please ensure the following conditions are met:

  • Item Condition: The product must be in the same condition that you received it—unmodified and in its original packaging.

  • Proof of Purchase: You must provide the order number or receipt sent to your email upon purchase.

  • Timeframe: The return request must be initiated within 60 days of the delivery date.

3. The Return Process

We strive to make the return process as smooth as our gaming sensors. To start a return:

  • Contact Us: Send an email to service@logitechgstore.com with your order details.

  • Return Authorization: Our support team will provide you with the return address and instructions within 24–48 hours.

  • Shipping the Item: While we offer Free Shipping on all outgoing orders, customers are responsible for the return shipping costs unless the item arrived damaged or defective.

4. Refund Timeline & Methods

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed and credited back to your original payment method within 5 to 10 business days.

  • Currency: All refunds are issued in USD, matching the original transaction currency on logitechgstore.com.

  • Bank Delays: Please note that depending on your financial institution, it may take additional days for the credit to officially post to your account.

5. Damaged or Defective Items

If your gear arrives damaged during the 6-12 day shipping window or has a manufacturing defect, please contact service@logitechgstore.com immediately. We will arrange a replacement or a full refund at no additional cost to you, ensuring your setup is back at peak performance as quickly as possible.

6. Cancellations

Orders are processed rapidly within 1 to 3 business days. If you wish to cancel your order, please contact us within 12 hours of placement. Once an order has been dispatched, it must be handled according to our standard 60-day return policy.

7. Contact Our Support Team

For any questions regarding your refund status or our return procedures, our dedicated team is ready to assist:

  • Email: service@logitechgstore.com

  • Official Website: logitechgstore.com